THE ROOT ADVISORY
Getting to the root of what’s not working and what’s next.
The Root Advisory works with organizations and women who are ready to look beneath the surface.For organizations, that means understanding why persistent problems continue despite repeated interventions.For women, it means creating the space to examine what is really happening beneath a career decision, leadership challenge, or next chapter.
Different questions. Same principle:
Get to the root.
THE PROBLEM ISN’T ALWAYS THE PROBLEM.
Organizations invest significantly in customer experience initiatives, employee engagement programs, operational improvements, and transformation efforts.Yet, some problems persist. The reason isn't always strategy.
Sometimes information gets filtered as it moves through layers of an organization. Employees protect themselves. Customers tell you what they think you want to hear. Leaders make important decisions based on incomplete information.The Root Advisory goes beyond the surface to understand what is actually happening. We observe before we analyze. We listen across levels. We investigate the root cause. We translate what we find into language on which leaders can act.
THE PROBLEM ISN’T ALWAYS THE PROBLEM.
Organizations invest significantly in customer experience initiatives, employee engagement programs, operational improvements, and transformation efforts.Yet, some problems persist. The reason isn't always strategy.
Sometimes information gets filtered as it moves through layers of an organization. Employees protect themselves. Customers tell you what they think you want to hear. Leaders make important decisions based on incomplete information.The Root Advisory goes beyond the surface to understand what is actually happening. We observe before we analyze. We listen across levels. We investigate the root cause. We translate what we find into language on which leaders can act.
ORGANIZATIONAL CONSULTINGWhen you've tried the usual solutions, it's time to look deeper.
HOW WE WORK
Go where the work happens.
Gemba First
The floor. The call center. The customer touchpoint. The conference room.We observe before we analyze.
Cross-Level Trust Building
People at every level need to feel safe enough to tell the truth.We build the trust necessary for honest feedback to move upward without the career risk that can prevent it.
Root Cause Investigation
We don't stop at the symptom. Through structured conversations and focus groups with customers and employees, we work to identify the actual source of persistent problems.
Honest Translation
Findings are delivered directly to senior leadership in clear, actionable language without the political filter that can distort what reaches the top.
We Work On
Customer Experience
Persistent CX problems that haven't responded to previous interventions.
Employee Engagement
Engagement challenges that surveys haven't resolved
Organizational Change
Post-restructuring alignment, culture gaps, and challenges that emerge during sustained change.
Operational Effectiveness
Operational inefficiencies where the root cause isn't clear.
Engagements
Discovery Sprint
A focused 2–4 week investigation designed to surface the signal and identify the root cause.
Discovery Sprint
A 6–8 week engagement for complex challenges requiring deeper investigation and implementation recommendations.
Retained Advisory
An ongoing monthly partnership for organizations navigating sustained change.
EXECUTIVE COACHING
For women who are ready to lead what's next.
Some professional questions can't be answered by another framework.They require space to think.
Space to be honest.
Space to hear yourself clearly.The Root Advisory provides executive coaching for women who have engaged with Restore & Rise Collective and are ready to carry that restoration into their leadership, career, and next chapter.These sessions are to help you see what's really happening so you can make decisions from a place of clarity rather than pressure, fear, or expectation.
COACHING CAN CREATE SPACE TO:
Navigate a significant career or leadership transition
Think through complex professional decisions
Prepare for greater executive visibility
Strengthen leadership presence and confidence
Establish boundaries without losing your effectiveness
Reconsider what success means in your next chapter
Move from reacting to circumstances to intentionally shaping what's next
FROM RESTORATION TO INTENTIONAL ACTION
The Root Advisory has a natural connection to Restore & Rise Collective.Restore & Rise Collective creates space for women to pause, exhale, reconnect with themselves, and remember that their worth was never dependent on a position, title, or paycheck.The Root Advisory picks up the conversation from there. Once you've created space to hear yourself again, the next question becomes:
What will you do with what you've heard?
This is where the work of The Root Advisory begins.
RESTORE
Pause. Exhale. Reconnect.
RISE
Regain clarity. Reclaim possibility.
ROOT
Decide. Lead. Build what's next.
About
THE FOUNDER
Julia Moore
Executive Consultant | Customer Experience | Organizational Effectiveness
For more than 30 years, Julia has led global teams, built customer experience frameworks, and driven organizational change across AT&T and Amazon.Her methodology is grounded in a simple belief:
The closer you get to the work, the more clearly you can see the truth
Julia brings the same candor, curiosity, and consistency to every room regardless of who is sitting at the table.
“She sees things others miss.”
Nicole ~ Vice President, Customer Care - AT&T
"She’s the same person in every room regardless of the level of conversation.”
Holly ~ Director, Worldwide Operations - Amazon
“She’s fearless and isn’t afraid to say what we need to hear.”
John ~ Vice President, Human Resources - AT&T
SOMETIMES THE ANSWER ISN'T ANOTHER STRATEGY.
It's a deeper question.
What's really happening?
What's underneath the pattern?
What haven't you heard?
What haven't you said?
What are you ready to do differently?
Let's get to the root.
Contact
Have questions? Need additional information?